Terms and Conditions for Review Guards, Serviced by Wagner Lacad, LLC
§ 1 Scope of Agreement
(1) These Terms and Conditions (T&Cs) govern all business relationships between Wagner Lacad, LLC, 555 NE 34TH ST PH 5, MIAMI, FL 33137, support@review-guards.com (hereinafter referred to as “Provider”) and the Customer (hereinafter referred to as “Customer”) in the version valid at the time of contract conclusion.
(2) The services of Review Guards are exclusively intended for customers acting as natural persons, legal entities, or legally capable partnerships in the course of their commercial or independent professional activities.
(3) Any conflicting, deviating, or supplementary terms and conditions of the Customer shall not form part of the contract unless expressly agreed to in writing by the Provider.
§ 2 Description of Services
(1) The Provider offers services to assist in the removal of negative Google reviews. The Provider does not guarantee the success of the removal, as the decision lies solely with Google. The service includes analyzing reviews, checking for violations of Google’s guidelines, and reporting them to Google.
(2) The Provider undertakes to perform the services to the best of its knowledge and ability, using efficient, IT-supported processes to maximize the likelihood of success.
§ 3 Contract Conclusion
(1) The Customer agrees to provide all information required for the provision of services accurately, completely, and promptly. Any changes to relevant information, such as contact details, must be immediately communicated to the Provider. Data submission is encrypted via an online form on the Provider’s website or by phone. Upon receipt of the data, the Provider will provide a customized offer.
(2) The contract is formed upon the Customer’s acceptance of the offer. The offer may be made in writing, via email, or through the website. Acceptance can be made through an explicit declaration or by utilizing the services.
§ 4 Contract Data, Storage, and Contract Language
(1) Contract details, particularly the reviews to be addressed, are documented in the Provider’s system and made available to the Customer upon request. Data is stored in accordance with applicable legal requirements, including the Florida Information Protection Act (FIPA).
(2) The contract language is English.
§ 5 Fees and Payment Terms
(1) Fees are based on the Provider’s price list valid at the time of contract conclusion or as specified in the offer. All prices are exclusive of applicable taxes, including Florida sales tax, where required by law.
(2) The Provider’s claim to payment arises once Google removes the reported review. Payment is due regardless of a direct causal link between the Provider’s services and Google’s removal decision.
(3) Payment is due within the period specified in the invoice. The Provider reserves the right to charge late fees and interest on overdue payments in accordance with Florida Statutes § 687.01, at the legal rate of interest for written contracts.
§ 6 Liability
(1) The Provider is liable only for damages resulting from intentional or grossly negligent breaches of duty by the Provider, its legal representatives, or agents, as permitted under Florida law.
(2) Liability for lost profits, indirect damages, or consequential damages is excluded to the extent permitted by Florida law, including Florida Statutes § 672.719, unless otherwise required by applicable consumer protection laws.
(3) The Customer is jointly and severally liable for payment of the services, particularly if the engagement is made by an unauthorized person or if authorization is retroactively denied.
§ 7 Data Protection
(1) The Provider collects, processes, and uses the Customer’s personal data only for the purpose of providing the contracted services and in compliance with applicable U.S. and Florida data protection laws, including the Florida Information Protection Act (FIPA) and, where applicable, the California Consumer Privacy Act (CCPA).
(2) For payment processing or invoicing, data may be shared with external service providers who are contractually obligated to comply with data protection regulations under Florida law.
(3) Detailed information on the handling of personal data is available in the Privacy Policy on the Review Guards website.
§ 8 Final Provisions
(1) Amendments or supplements to these T&Cs must be made in writing. This also applies to the waiver of the written form requirement.
(2) If any provision of these T&Cs is deemed invalid or unenforceable under Florida law, the remaining provisions shall remain unaffected. The parties agree to replace the invalid provision with one that most closely aligns with the economic purpose of the original provision, in accordance with Florida Statutes § 671.108.
(3) The exclusive venue for all disputes arising from this contractual relationship shall be the courts of Miami-Dade County, State of Florida, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.
Last updated: 09/24/2025